Experiences

for better digital future.

I bring 7+ years of experience helping clients across industries to outperform their competitors with compelling service offerings and experiences.

Healthcare & Wellbeing | Travel & Mobility | Technology | EdTech | FinTech | Retail

✺ Service Design, Research & CX
✺ Product Discovery
✺ Business Design & Innovation
✺ Product & Experience Strategy 

Trusted by

Growth: Digital Services & New Ventures

Projects & Thoughts
Designing Multichannel Experiences
Designing Multichannel Experiences

Research Guide

Loyalty Program
Loyalty Program

Product Discovery | Business Model Innovation

Designing Experiences | Library
Designing Experiences | Library

Learning & Development

Validating business ideas and emerging opportunities that delight the audience while driving sustainable business growth.

  • What is included

    • talk to your users to understand their needs

    • collect insights from users, market, and consumer trends

    • prototyping and idea testing quickly

    • list of recommendations for successful implementation

  • Ideal for existing services looking for new growth opportunities.

    What is included

    • Analysing your existing service

    • Spot problems and inconsistencies

    • Co-create new concept and human-centred solutions

    • Prototype and test concepts

    • List of recommendations and strategies

  • On topics

    • Experience Economy

    • AI transformation

    • Service design & CX 

EXPERIENCES: Loyalty & Customer Activation

Fostering engagement by tailoring solutions to customer and employee needs, simplifying processes, and delivering experiences that boost loyalty.

Seamless service experiences: from brand perception to interactions.

  • Exceptional experiences that leave customers eager to return for more.

  • Customer loyalty and repeat business by delivering consistently outstanding services.

  • Stand out in a competitive market by being known for your exceptional service quality.

Evangelisation OF HUMAN-CENTRED DESIGN

Empowering teams and individuals to build human-centered organisations, processes, and platforms for the digital future.

  • I help teams of all size with:

    • HCD methodology

    • Application of service design

    • Stakeholder management

    • Evangelisation of design across organisations

  • Get in touch in case you would like to get personal mentoring session. The last spot for Q2/2024 is available. 

FORMS OF COLLABORATION
PROJECt-based consulting

When in need to validate our bold idea but you do not have internal capacity.

Time: 6+ weeks
Rate: depends on project requirements

CONTINUOUS EXPLOREr

Subscribe for a long-term collaboration and consulting based on your needs.

Time: from 2,5 days a week to full capacity
Rate: monthly fixed subscription

IN-HOUSE TRAININGS

For trainings that broadens knowledge and hands on skills in human-centricity.

Time: from 1 day to long-term trainings
Rate: per head

Ready to make the digital change happen?

Contact me.