I bring experience helping clients across industries to outperform their competitors with compelling service offerings.

Healthcare & Wellbeing | Travel & Mobility | Technology | EdTech | FinTech | Retail


Digital Innovation

Growth, Opportunities & New Ventures

BPO

Led a business model innovation project to develop an internal CX department in the BPO industry, contributing to an expected revenue growth of €54 million.

CX Consultant | Business Model Innovation | BPO | 2024
Market: EMEA (Spain, Maroco) + LATAM

Hewlett-Packard

Empowered global SME’s to turn data about their business into actionable insights.

CX Discovery Lead | AI transformation | Technology | 2024
Market: global


Experiences

Loyalty & customer activation

Kiwi.com

Spearheaded the exploration of new business models aimed at achieving predictable growth through recurring revenue streams. This initiative was projected to contribute over 20% of the company's revenue within three years.

Discovery Lead | Business Model Innovation | Travel & Mobility
Market: global

Kiwi.com & Budapest Airport

Decreased minimum connection time for connected flights passing through Budapest airport.

Service Design & Research | CX & Partnerships | Travel & Mobility | Market: local

I maintain confidentiality for my clients' north star projects, and I'll do the same for yours.
If you have a specific question about my work, please reach out to me.


HCD Trainings & Coaching

Enabling teams and organisations in human-centricity.

I’ve empowered over 500+ individuals through hands-on workshops, coaching sessions, and public events helping teams and organisations embed Human-Centered Design into agile transformations and everyday practice.

I’ve worked with clients like Kiwi.com, O2 Slovakia, universities, and I’ve organised and led public events across cities such as Barcelona, Zagreb, Prague, and more bringing design thinking to diverse audiences across Europe.

Trainer Coach | HCD evangelisation | 2019 - present

Masaryk University

As a founding member and lecturer, I co-developed Masaryk University's first fully remote bachelor's program in Information Services Design, tailored for professional students.

Professional Service Design Guarantee | EdTech | 2022-present


Reflections & sharing

Thoughts on experiences, innovation & business.

Talks & Press


Mentoring


Public Events Organised

  • Barcelona Business Buddies: monthly event for solopreneurs and freelancers in Barcelona, Co-Organiser, 2024-present

  • Design Travel Jam: Hybrid design event from Barcelona, Zagreb, Praha & Brno, Co-Organiser, 2021

  • Service Design Jam Prague, Co-Organiser, 2020

Publications